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Guest Engagement: Wyndham Hotels & Resorts Partners with Canary Technologies to Unleash AI-Enabled Platform

Guest Engagement: Wyndham Hotels & Resorts Partners with Canary Technologies to Unleash AI-Enabled Platform

Wyndham Hotels & Resorts has partnered with Canary Technologies to deploy an AI-enabled Guest Engagement Platform at over 6,000 U.S. and Canadian hotels, marking one of the largest rollouts of guest-facing AI technology in the hospitality industry. This collaboration aims to enhance the guest experience and increase hotel revenue through features such as mobile check-in and checkout, dynamic upselling, and guest messaging. The platform also streamlines the check-in and checkout process, reduces wait times, and eliminates the need for manual credit card exchanges, IDs, and registration forms. Additionally, it enables front desk and concierge teams to communicate with guests at scale, saving valuable time. This partnership reflects the hospitality industry’s digital transformation and the growing demand for seamless digital experiences from modern travelers.

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Akash Osta
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